4/18/2013 – JOINT BASE SAN ANTONIO – RANDOLPH, Texas (AFNS) — The Air Force Personnel Center now provides live chat capability through the myPers website, AFPC officials announced recently.
Since April 5, live chat capability has provided users interested in retiring with the option of real time communication with personnel specialists. Additional topics will be rolled out in phases throughout 2013.
“We always strive to provide the best customer service,” said 2nd Lt. Benjamin Fornea, a Total Force Service Center transition support officer. “Before this capability, members were only able to call the Total Force Service Center or email them questions. Live chat will provide an additional avenue for the AFPC to communicate with the greater Air Force workforce. This functionality will provide a faster response than email, and more convenience than a phone call.”
Currently, members receive chat invitations on specific knowledge articles on myPers. The live chat provides immediate access to subject matter experts who are trained to provide members the correct information to their questions.
Following the session, a transcript of the chat is emailed to the member for their records. Records of a member’s previous chats are also available on the myPers website.