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DoD to Address Shortfalls in Household Movement System

MAY 23, 2025 – In advance of this summer’s peak permanent change of station moving season, Defense Secretary Pete Hegseth has directed the U.S. Transportation Command to change how the Global Household Goods contract is implemented in an effort to better serve military families.

“We’re heading into peak season of moving — PCS moving — and that process, I know, has been a mess, and we are addressing it,” Hegseth said. “We have … to take some aggressive action and fast.”

In a memorandum dated May 20, 2025, Hegseth directed Transcom to make various changes to the existing GHC program. He noted that, while the PCS process has “never been a great system,” recent changes have made things worse.

“We know it’s not working, and it’s only getting worse,” he said. “We’ve heard your concerns about contractor performance, quality and accountability. We hear you loud and clear, and that’s why we’re taking decisive action immediately.”

In his memorandum, Hegseth directed that during the 2025 PCS moving season, Transcom should “fully leverage” capabilities under the new GHC and the legacy Tender of Service program, which GHC replaced.

“We’re going to split this year’s peak moving season between our new and legacy systems,” he said. “There’s a new system we’ve been trying — it’s not working very well — and then there’s a legacy system that wasn’t perfect … those systems can talk to each other and work together, so we’re going to use both in every way possible.”

Under GHC, fees paid to independent moving companies for conducting PCS moves may not be as high as they were under the legacy ToS system. Because of this, fewer independent moving companies, or vendors, are stepping up to offer their services.

Hegseth has directed Transcom to develop and implement rates similar to the legacy ToS system within GHC to increase vendor capacity and ensure enough companies are willing to move military family household goods to the next duty station.

Some military families opt to move themselves, either by purchasing packing materials and renting their own moving vehicle or by hiring a moving company to assist them. Such moves were once called do-it-yourself, or DITY, moves. The Defense Department now calls these moves personally procured moves, or PPM.

Following a PPM, service members file for reimbursement. However, reimbursement amounts can vary significantly based on individual circumstances. Hegseth noted that those rates are too low, and some service members could be paying out of pocket to move their family.

“We’re increasing the government reimbursement rate to 130% instead of 100%, which will cover [the cost of a PPM], we believe, based on the math we’re looking at, full compensation when you take that on as a responsibility of moving you or your family,” he said.

Hegseth also said that DOD is forming a task force to examine how PCS moves are conducted.

“We’re going to review the entire PCS process and recommend rapid actions inside the department for the best possible moving experience for our service members and their families,” he said.

He added that when a military family moves from one duty station to another to meet the needs of the Defense Department, more than the mechanics of the move are at stake.

“Ultimately, this is not just about moving boxes. This is about moving families, husbands, wives, kids, valuables, memories, everything — and you deserve that kind of respect across the board,” he said. “We owe it to you to get it right. Everything’s on the table. We’re going to track this progress weekly. We’re going to hold leaders accountable at every level, as we just did, and we will not tolerate poor performance.”

By C. Todd Lopez, DOD News

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DoD Moves Forward With PCS Overhaul

JULY 26, 2025 – The Defense Department’s Permanent Change of Station Joint Task Force is taking decisive steps to stabilize the military move process following the termination of its contract with HomeSafe Alliance, June 18, 2025. During a press briefing earlier this week, Army Maj. Gen. Lance G. Curtis, task force commander, stated that the […]

Air National Guard Unveils New Bonus Program

MARCH 11, 2023 – On March 1st, the Air National Guard (ANG) launched a new bonus program to attract and retain personnel in critical specialties. The initiative offers significant financial rewards, with bonuses of up to $90,000 for eligible members, depending on their Air Force Specialty Codes (AFSCs). This strategic move aims to strengthen the […]

Education Benefits Make Stronger Service Members

APRIL 3, 2025 – Within the armed forces, a variety of educational benefits are available that allow service members to both improve themselves and make themselves more valuable to their service branch. One example is the Military Tuition Assistance Program. The program is available to enlisted personnel, officers and warrant officers in the Army, Navy, […]

Former Soldier Navigates Job Hunt

NOVEMBER 19, 2024 — In early 2017, Michael Quinn endured what he called the worst day in the worst year of his life. Quinn, then a sergeant major and 24-year Army Soldier, had weathered deployments in Iraq, Afghanistan and the Philippines. As an Army counter-intelligence agent, he said he learned to operate under grave circumstances […]

Financial Planning for Military Families

JUNE 25, 2025 – Have you ever wondered how military families manage their finances while dealing with deployments, relocations, and changing pay structures? Financial planning is a vital part of life for families who serve. With unique benefits, challenges, and lifestyle changes, military families must make smart financial decisions that protect their future and help […]

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