Updated December 2015
The DoD DFAS myPay Website allows U.S. Military personnel and their families to manage their pay information, leave and earning statements, W-2’s and more. myPay is an innovative, automated system that puts you in control of processing certain discretionary pay data items without using paper forms. You can also get your pay and tax statements, and travel advice of payment using myPay. myPay accounts have a lot of information about you and your pay. Keeping that info secure is vital in making sure thieves and online vandals can’t change your personal information or where to send your money each payday.
myPay Frequently Asked Questions
Why should I use myPay?
myPay saves time – myPay eliminates the need to write letters or fill out forms by letting you make your own changes immediately with user-friendly technology.
myPay is convenient – You can access myPay nearly 24 hours a day, 7 days a week to change or review your current information, or to check your most recent pay statement.
myPay is reliable – myPay has the same procedural checks for accuracy as our paper forms.
When is myPay available?
myPay is available nearly 24 hours a day, 7 days a week.
Which personnel and pay changes can I make using myPay?
You can change a variety of discretionary payroll items. You can get a current list of the items you can change from myPay, your servicing payroll office, or your customer service representative.
When will my changes be effective?
Upon completion and acceptance of a change, myPay will display a “NO LATER THAN” date. Your change will be effective on or before the date myPay displays.
Annuitants, Military (all services & components), Civilians and Retirees: You can verify the change to your account by accessing myPay three to seven business days after you make the change, or by contacting your customer service representative.
How will I know that my change was made?
In keeping with government streamlining efforts and to reduce the use of paper, myPay takes advantage of existing technology and is paperless, so you will not receive any written confirmation. However, myPay displays a “NO LATER THAN” date before and after your change is accepted. Any change you make to your account should be posted no later than this date. You must receive this notification message to ensure that your action has been accepted. If your change does not appear on your account by then, contact your customer service representative. If you have a registered email address, an email notification will be sent when the transaction is sent to your pay system for processing.
Military (Active and Reserve), and Civilians: You may check your Leave and Earnings Statement(LES) to verify that your change was processed.
Annuitants: You will receive a pay statement in the mail each time you make a change to your account.
Retirees: If you make a change to your allotments or federal tax withholding amount, you will receive a Retiree Account Statement (RAS) in the mail reflecting the change in your net pay unless you have elected to receive your RAS electronically.
I am in a tax exempt status. How does this affect changes I wish to make to my federal taxes?
Civilians: If you filed a W-4 to be in a tax-exempt status, you are not allowed to make federal tax changes.
All Military Members except for Midshipmen and Retirees: With the exception of special statuses, you are allowed to make federal tax exemption changes using myPay.
I entered an amount in the federal tax additional withholding amount block. How much money will actually be deducted from my pay each payday?
Civilians, Marines, Annuitants, and Retirees: The amount that will be deducted each pay period will be the additional amount entered in addition to the tax withholding based on your current filing status (marital status and exemptions).
Reserve/Guard: The amount you entered will be deducted from each drill or day of active duty.
Active Duty Army, Navy and Air Force (including Cadets): The amount you enter will be deducted each month, (one-half each pay day if you have two pay days per month) in addition to the tax withholding based on your current filing status (marital status and exemptions).
Former Spouse, Army Cadets / Navy Midshipmen, and Non-Appropriated Fund Civilians: Do not have the Federal Withholding option in myPay.
Can I change my discretionary allotments?
All Active Military Members, Military Retirees, and Civilians: You can change your direct deposit discretionary allotments using myPay.
Warning: Court /support agencies require a case number for payment transactions. You cannot enter a case number and additional information using myPay. Please see your service payroll representative to change any court ordered child/alimony support payments.
Reserve/Guard, Annuitants, Former Spouse and Cadets/Midshipmen: This option does not apply to you.
Is there a maximum amount for my discretionary allotments (including new allotments and increases)?
myPay allows eligible employees/members to start or increase a discretionary allotment for any amount as long as it does not exceed the amount of available net pay.
Civilian employees should determine their net pay amount before starting any allotments to ensure that existing allotments are not affected by any new allotments.
How many discretionary allotments may I start?
Active Duty Members and Retirees: You are limited by DoD regulations in the number of allotments that you may have at one time. The maximum is six discretionary allotments. Marine Corps members – Marines’ savings bond allotments are submitted as ‘Savings’ allotments, but are not counted against the maximum number of discretionary allotments, so Marines may in fact have a total of seven discretionary allotments if one includes a savings allotment for the purpose of savings bonds (to TreasuryDirect). Savings Bond allotments for Army, Navy and Air Force members are submitted as Dependent allotments. Army, Navy and Air Force members may also have seven discretionary allotments if one includes a Dependent allotment for the purchase of savings bonds (to TreasuryDirect).
Warning: Court /support agencies require a case number for payment transactions. You cannot enter a case number and additional information using myPay. Please see your service payroll representative to start any court ordered child/alimony support payments.
Civilians: myPay will allow you to start a maximum of eight discretionary allotments.
Reserve/Guard, Annuitants, Former Spouse and Cadets/Midshipmen: This option does not apply to you.
What should I do if I find out the change I made on myPay was incorrect or was not the change that I wanted to make?
Any changes you make using myPay can be corrected using myPay at any time. Please submit your change only once. The change will post according to your pay system’s update schedule.
What information do I need to be able to use myPay?
The first time you access myPay you will still need to enter your Social Security Number (SSN) or Login ID and PIN. You will be prompted to create a Login ID (if you are using your SSN) and a Password. The Login ID and Password will be entered on the home page. You may use an On-Screen Keyboard for additional security. Depending on what you want to do in myPay, you may need additional information.
When a military member retires or transfers to the reserves, the retiree or reserve member may continue to use the same Password that they used while on active duty to access their myPay retired or reserve pay account information.
What kind of help does the DFAS Centralized Customer Support Unit provide?
For problems using myPay, or with your myPay PIN, contact the DFAS Centralized Customer Support Unit toll-free at 1-888-DFAS411 or 1-888-332-7411 or commercial at (216) 522-5096 or Defense Switching Network (DSN) at 580-5096. This support line is available Monday through Friday, 7:00 A.M. to 6:30 P.M. Eastern Standard Time.
The Centralized Customer Support Unit can provide assistance on how to use the options available to you in myPay. The Centralized Customer Support Unit will also provide support for establishing and changing your PIN.
Related Posts:
