VIRGINIA BEACH, Va., December 31, 2013 (NNS) – Unlocking your Non-Resident Training Course (NRTC) online account just got a little easier.
NRTC accounts that were inactive for longer then 30 days were locked as a result of network security measures ordered by the Defense Department and U.S. Fleet Cyber Command, which took effect late summer 2013.
Because of the large number of unlock requests since then, NRTC staff has implemented a self-service option by using a Command Access Card (CAC) verification, Defense Enrollment Eligibility Reporting System (DEERS) authentication and security question challenge process. This will help alleviate the back log of more than 203,646 requests at the NRTC help desk.
“Users who have been locked out due to greater than 30 days inactivity but less than 45 days will be allowed into their account upon CAC authentication,” said Tom Phillips, Center for Personal and Professional Development NRTC program manager.
Users falling in the greater then 45 day inactivity window will receive challenge questions generated from the account holder’s profile. Correctly answering the questions will allow users to update their account and re-enable access.
“We have a close working relationship with the developers and programmers of the NRTC website,” said Phillips. “We are continuing to improve the process while maintaining adherence to mandated security changes.”
Through December 2013, the NRTC helpdesk has unlocked more than 11,500 user accounts.
Users who are unable to use the self-service unlocking service are encouraged to contact the NRTC helpdesk at CPPD’s Voluntary Education (VOLED) Support Site in Pensacola, Fla., for assistance in regaining access. The VOLED team in Pensacola can be reached anytime via email at NRTC@navy.mil and Monday through Friday by commercial phone at 1-877-264-8583, or DSN at 753-6070.
CPPD is responsible for providing a wide range of personal and professional development courses and materials, including General Military Training, Navy instructor training, alcohol and drug awareness program training, suicide and sexual assault prevention, bystander intervention, and personal responsibility classes. CPPD’s required leadership training is delivered multiple times throughout a Sailor’s career via command-delivered enlisted leadership training material and officer leadership courses in a schoolhouse setting. CPPD also administers the Navy’s voluntary education program, which provides Sailors with the opportunity to earn college degrees. CPPD additionally manages the United Services Military Apprenticeship Program, which offers Sailors the opportunity to earn civilian apprenticeship certifications.