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Navy College Website Launches Major Redesign and Upgrade of the Navy College Program Website

Navy College Program Website

OCTOBER 3, 2016, PENSACOLA, Fla. (NNS) – The Naval Education and Training Professional Development Center (NETPDC) launched a major redesign and upgrade of the Navy College Program website Oct. 1.

Designed to complement and support the NCP’s Virtual Education Center (VEC), the redesigned NCP website greatly improves the ability for Sailors, commands and academic institutions to access Voluntary Education (VOLED) information.

“The Navy has taken the lead in modernizing its VOLED program, ensuring Sailors have the same opportunities as their civilian counterparts,” said Capt. Lee Newton, NETPDC commanding officer. “Our goal is to provide online access and support to Sailors pursuing voluntary education at the time and place that’s most convenient for them, using the virtual tools with which they are already familiar.”

 

According to Navy VOLED Director Ernest D’Antonio, the website enables Sailors to find specific educational information tailored to their individual needs.

“From getting started on their degree path, to applying for Tuition Assistance (TA), to taking those final classes for a master’s degree – it’s all here on the newly redesigned site,” said D’Antonio.

Sailors will notice several new tools designed specifically for the NCP website:
1) Text and web-chat features available from 6 a.m. – 9 p.m. EST.
2) A searchable knowledge database with Frequently Asked Questions.
3) A “Call-Back” feature where the Sailor can complete an online form requesting a representative from VOLED contact them about a question or concern.
4) An E-Request/ticket system where a Sailor can complete an online request to have an issue resolved and tracked.
5) A self-scheduling tool for education counseling which will have separate calendars for the VEC and Navy College Offices in Kitsap, Wash., Jacksonville, Fla., Norfolk, Va., and San Diego.
6) The “Wizard” tutorial which takes Sailors step-by-step through the TA process with links to WebTA training and videos.
7) A centralized e-mail system where Sailors can choose from a list of standard subjects and their e-mail will be directed to the appropriate counselor for reply.

“The enhanced customer service system in the new website is a quantum increase in capabilities for our customers,” added D’Antonio. “They now have the capability to live-chat with the VEC, submit a call-back request or search the new Knowledge Management database, all from a smartphone, tablet, home or NMCI computer.”

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Cyber Command Expects Lessons From 2018 Midterms to Apply in 2020

FEBRUARY 15, 2019 – Efforts to protect the 2018 midterm elections from foreign interference are expected to be studied and reapplied to protect the November 2020 elections, the commander of U.S. Cyber Command said on Capitol Hill today. During testimony before the Senate Armed Services Committee, Army Gen. Paul M. Nakasone told lawmakers that protecting […]

Army Secretary Honors Top Recruiters

FEBRUARY 6, 2019 – Traveling about half the time of the year as a recruiter, Staff Sgt. Jon McCoy heavily relies on his wife to take care of their toddler and home. “The whole reason why I’m here is the support that my wife is able to provide,” he said Monday afternoon before a ceremony […]

How TAP Helps Transitioning Service Members Navigate the Intricacies of Higher Education

NOVEMBER 20, 2018 – Navigating the intricacies of higher education can be a challenge – and transitioning service members and veterans have many obstacles to traverse to achieve success – but there is help available. Melinda Manyx, curriculum program manager, Department of Defense (DoD), Transition to Veterans Program Office (TVPO), spoke to conference attendees at […]

New Army App Provides Mobile Access to HR, Pay Records

FEBRUARY 13, 2019 – The Army has released a new human resources mobile application for the Integrated Personnel and Pay System – Army (IPPS-A) that allows Soldiers to access their personnel records using a mobile phone or tablet. IPPS-A is the Army’s next generation human resources and pay system that revolutionizes the way the Army […]

Federal Tax Changes for Military, Spouses

JANUARY 28, 2019 – Most service members and their families will see a reduction in their tax bills this year, but there are a number of changes in U.S. federal tax laws that they need to be aware of, said Army Lt. Col. Dave Dulaney, the executive director of the Pentagon’s Armed Forces Tax Council. […]

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