JULY 20, 2025 – Did you know that TRICARE beneficiaries can receive a variety of healthcare services via virtual health? These services take place through secure video calls, phone appointments, and other technology platforms. TRICARE virtual health coverage includes primary care, urgent care, mental health, and specialty services.
“Virtual health services help you get the care you need where and when it’s convenient to you,” said U.S. Navy Capt. George Coan, Virtual Health Branch Chief at the Defense Health Agency. “Virtual health visits offer you flexibility. Depending on where you are, your schedule, and your health needs, virtual health is a great option for you and your family members.”
Keep reading to learn more about virtual health care with TRICARE.
Covered services
You can use online visits for many types of care. These include:
- Primary care, including on-demand non-emergency care
- Preventive care
- Telemental health care
- Specialty care
- Remote monitoring for serious chronic conditions
Before you book a virtual health visit, call or visit your regional contractor’s web page. Some types of care need a referral or pre-authorization.
Do you get your care at a military hospital or clinic? Many of these virtual health services may be available there. Contact your provider for more information. If you’re an active duty service member, you need a referral and pre-authorization from your primary care manager for virtual health care.
As described in the TRICARE Mental Health and Substance Use Disorder Services Fact Sheet, virtual mental health services have the same referrals and pre-authorization requirements as your in-person mental health care.
Costs
Virtual health costs are similar to in-person costs. Your costs depend on who you are, health plan, and type of appointment. Note that you’ll need to pay your usual cost-shares and copayments for virtual visits.
What you need
To use virtual health services, you need:
- A computer or smartphone (for video care)
- A telephone (for telephone-only care)
- A secure phone or internet connection
- Referrals or pre-authorizations (if required)
Overseas
Do you live outside the United States? You can still use virtual health services if:
- The care is a TRICARE-covered benefit and is appropriate for virtual health.
- The country where you receive care allows virtual health.
- The provider is licensed and TRICARE-authorized and has a license to • practice in the country where you receive care.
- The provider knows your location and how to contact help in a medical or mental health emergency.
- The provider follows all local healthcare and virtual health rules.
TRICARE will cover your virtual health care if you meet these requirements.
TRICARE For Life and Medicare
Do you have TRICARE For Life? Medicare usually pays first for virtual visits. This includes phone calls with your doctor. Remember to check what Medicare and TRICARE cover before scheduling an appointment. TRICARE pays first if Medicare doesn’t cover a service.
Autism Care Demonstration
TRICARE covers services for parents of children with autism. This includes applied behavior analysis guidance. These services are under the Autism Care Demonstration.
Want to learn more about virtual health coverage? Contact your TRICARE regional contractor or visit tricare.mil. Medicare members can also check Medicare.gov for additional details about their coverage.
TRICARE’s virtual health options make it easier for you to access healthcare services. It’s a great way to get care when can’t visit a doctor’s office in person. With health care delivery under TRICARE’s new contracts already underway, you have expanded access to virtual health services in the new year. This includes a wide range and greater availability of virtual health services for all beneficiaries, but especially for those in rural or remote areas.
TRICARE remains committed to helping you unlock your health through accessible care options for you and your family.
Courtesy Story
Defense Health Agency