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TRICARE Extends Payment Deadline to Feb. 28

JANUARY 23, 2025 – The Defense Health Agency today announced TRICARE beneficiaries in the West Region have until Friday, Feb. 28, to update their payment information with TriWest Healthcare Alliance, the new West Region contractor, and pay their premiums or risk losing coverage.

Beneficiaries have three options for updating their payment information quickly and securely:

  • Option 1: Log in to the Self-Service, Secure Beneficiary Portal.
  • Option 2: Call TriWest Customer Service at 888-TRIWEST (874-9378).
  • Option 3: Download the Automatic Monthly TRICARE Payment Set Up Request form. Complete the form and mail it to the address on Page 2. The form is for recurring monthly payments.

“Our priority is ensuring every beneficiary maintains uninterrupted access to the care they deserve,” said Malcolm Jones, enrollment specialist, TRICARE Health Plan, at the Defense Heath Agency. “While we’ve extended the deadline, we urge you to act now to secure your coverage and avoid disruptions. Taking care of our patients begins with making sure they’re covered—don’t wait to set up your payments with TriWest.”

This extension applies to beneficiaries enrolled in TRICARE Young Adult, TRICARE Reserve Select, TRICARE Retired Reserve, TRICARE Prime, and TRICARE Select who pay for their TRICARE coverage using bank electronic funds transfer, credit card, or debit card.

Beneficiaries who fail to provide payment information, or choose not to do so, by the deadline will be disenrolled retroactive to Jan. 1.

The extension affects beneficiaries in the West Region, including those in Arkansas, Illinois, Louisiana, Oklahoma, Texas, and Wisconsin—states that transferred to the West Region on Jan. 1 as part of TRICARE’s new regional contracts.

Since November 2024, DHA has been actively working to notify beneficiaries about the need to update their payment information through direct mail, email campaigns, and social media outreach. Despite these efforts, some beneficiaries still need to take action to maintain their coverage.

No action is required for:

  • Beneficiaries who have already set up payment methods with TriWest
  • TRICARE For Life, US Family Health Plan, or TRICARE Overseas health plan members
  • Active duty service members and their families who don’t pay enrollment fees
  • Those who pay by military pay system allotment
  • Beneficiaries in the East Region, where Humana Military maintains current payment information

Visit TRICARE’s Newsroom to read more about the payment extension.

More information about TRICARE’s regional contracts and coverage options is available on TRICARE.mil.

The Defense Health Agency provides health services to 9.5 million beneficiaries, including uniformed service members, military retirees, and their families. The DHA operates one of the nation’s largest health plans, the TRICARE Health Plan, and manages a global network of more than 700 military hospitals, clinics, and dental facilities.

Defense Health Agency health.mil/About-MHS/OASDHA/Defense-Health-Agency

Sign up for Military Health System e-mail updates at health.mil/subscriptions

Join the Defense Health Agency online community

  • DHA on X at x.com/DoD_DHA
  • DHA on Facebook at facebook.com/DefenseHealthAgency
  • DHA on LinkedIn at linkedin.com/company/defense-health-agency

Courtesy Story
Defense Health Agency

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Barque Eagle to Visit Los Angeles, Aug. 1-3

JULY 30, 2025 — U.S. Coast Guard Barque Eagle (WIX 327) will visit Los Angeles, Aug. 1-3, 2025 and be open for public tours. Eagle will be moored at Berth 50/51 in San Pedro’s Outer Harbor, near 3600 Miner Street, San Pedro, CA, and will offer free public tours during the following dates and times: […]

Air National Guard Unveils New Bonus Program

MARCH 11, 2023 – On March 1st, the Air National Guard (ANG) launched a new bonus program to attract and retain personnel in critical specialties. The initiative offers significant financial rewards, with bonuses of up to $90,000 for eligible members, depending on their Air Force Specialty Codes (AFSCs). This strategic move aims to strengthen the […]

Education Benefits Make Stronger Service Members

APRIL 3, 2025 – Within the armed forces, a variety of educational benefits are available that allow service members to both improve themselves and make themselves more valuable to their service branch. One example is the Military Tuition Assistance Program. The program is available to enlisted personnel, officers and warrant officers in the Army, Navy, […]

Former Soldier Navigates Job Hunt

NOVEMBER 19, 2024 — In early 2017, Michael Quinn endured what he called the worst day in the worst year of his life. Quinn, then a sergeant major and 24-year Army Soldier, had weathered deployments in Iraq, Afghanistan and the Philippines. As an Army counter-intelligence agent, he said he learned to operate under grave circumstances […]

Financial Planning for Military Families

JUNE 25, 2025 – Have you ever wondered how military families manage their finances while dealing with deployments, relocations, and changing pay structures? Financial planning is a vital part of life for families who serve. With unique benefits, challenges, and lifestyle changes, military families must make smart financial decisions that protect their future and help […]

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