OneSource, Family and Spouse Programs Still Available

MARCH 30, 2020 – The Department of Defense is closely monitoring the impact of the new coronavirus on service members, their families and survivors. Resources offered through Military OneSource, the Military and Family Life Counseling program and the Spouse Education and Career Opportunities program continue to serve the military community.

“We are working hard to provide timely and accurate updates and helpful resources for our service members and their families,” said Kim Joiner, deputy assistant secretary of defense for military community and family policy. “Our families can feel confident about finding official information and guidance on our websites and social media platforms. While we have made necessary changes in response to this pandemic, one thing remains the same – our commitment to serving our military community.”

What’s new

A dedicated section is available on Military OneSource to keep service members and their families informed about the impacts of COVID-19 on the military community.
Beginning March 24, Military OneSource will offer nonmedical video counseling for children and youth who may feel overwhelmed by the COVID-19 outbreak.
Military OneSource will be live on Facebook Monday through Friday at noon EST to highlight available resources. All videos will be available for on-demand viewing.

What’s the Same

Military OneSource is available 24/7/365 to help service members and their families manage stress and challenges related to COVID-19, as well as provide nonmedical counseling and support. Call 800-342-9647 or connect via live chat.
Military OneSource specialty consultations, such as relationship support, new MilParent support, health and wellness coaching and more.
Financial counseling and MilTax services.
Language services, including real-time interpretation and translation services.
Access to resilience tools, including CoachHub, Moodhacker and Love Every Day.
Access to the MWR Digital Library including education and entertainment resources.
SECO career coaches remain available. Call 800-342-9647 or connect through live chat to schedule an appointment.
Online SECO tools and resources remain available, including My Individual Career Plan, or MyICP, the Research Occupations Tool, the Scholarship Finder, the College Scorecard Tool, MySECO Resume Builder, and more.
SECO online events and webinars are still active, including the Military Spouse Employment Partnership Partner Connect discussion and the Virtual Military Spouse Symposium.

What’s Changed

Nonmedical Counseling: While Military OneSource continues to offer non-medical counseling by telephone (800-342-9647) and online via secure chat and video, in-person counseling may be affected or unavailable depending on state and local policies. Families are encouraged to check with their local providers to confirm.

Military OneSource, a DoD-funded program, is both a call center and website that provides comprehensive information, support and resources on every aspect of military life. Service members and the immediate family of active duty, National Guard and Reserve (regardless of activation status), survivors and DoD expeditionary civilians are eligible for Military OneSource. Veterans and their immediate family members are eligible for Military OneSource up to 365 days post-separation or retirement. All services are available at no cost.

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