JUNE 12, 2019 – The Navy has taken another step forward to improve the quality of life of service members and their families as well as better address housing concerns now and into the future.
A central housing electronic data warehouse that will provide consistent oversight of the Navy’s Private Partner Venture (PPV) and government housing programs is currently in development and expected to be up and running by the end of September 2019.
“In keeping with our policy of transparency, the Navy has full access to the privatized housing partners’ maintenance databases,” said Cmdr. Benjamin Turner. “Now with a centralized database, the Navy can better monitor, validate and inquire about specific issues.”
Turner, who is assigned to Naval Facilities Engineering Command (NAVFAC), is an asset management liaison officer to Commander, Navy Installations Command (CNIC), which oversees the Navy’s housing program.
The system will automatically pull and compile maintenance records from all managing members of Navy PPV housing. The Navy currently gathers the information through a manual download and upload, which can take time to generate reports.
“This new system will help provide the Navy with real-time and detailed reports of maintenance requests submitted by our Sailors and families and the partners’ progress to address those requests at our fingertips,” said Greg Wright, housing director for CNIC.
Working with the housing partners, the Navy is standardizing the work descriptions and categories used within the maintenance management programs to ensure the data noted in the reports are consistent. Clear guidance on what is a health issue and safety issue will provide leaders a better understanding of the issues at each location, Turner said.
“At the end of the day, we want our warfighters and families to live in quality homes that meet all health and safety standards,” Wright added. “This system will help us do just that.”
In addition to tracking the timeliness of work orders, the housing partners are providing weekly maintenance and customer satisfaction reports to Housing Service Centers (HSC) and installation commanding officers. Navy leaders are able to increase their Sailor and family advocacy by identifying and addressing negative trends in customer service quickly, which was a common issue identified during recent town halls and home visits.
The second phase of the database, which is also expected to launch in late September, will include housing information for Navy-owned family and unaccompanied housing.
If you have issues with privatized housing, you can contact Navy housing headquarters at NavyHousingHQ@navy.mil.
Those interested in learning more about the PPV housing options can contact their local HSC. HSC contact information is available at http://www.cnic.navy.mil/ContactHousing.
From Commander, Navy Installations Command Public Affairs