OCTOBER 26, 2021 – The annual Public-Private Venture (PPV) Tenant Satisfaction Survey (TSS) will be conducted from Oct. 28, 2021, through Dec. 13, 2021.
Commander, Navy Installations Command (CNIC) is calling on all residents of Navy PPV housing to participate in the survey.
“I urge all residents of Navy PPV housing to set time aside and make taking the TSS a priority,” said Edward Cannon, CNIC Fleet and Family Readiness Director. “With every tenant who takes the survey, CNIC and our PPV property managers gain better insight into current issues and potential resolutions to those issues, which results in program improvements that benefit current and future residents.”
The TSS is anonymous and is administered by CEL & Associates, an independent third party, on behalf of our PPV partners with funding provided by the Navy. The survey is designed to accurately identify the current state of Navy housing and inform decisions on needed improvements.
In addition to identifying immediate health or safety concerns, the Navy is looking at larger trends, such as reoccurring issues, the level of customer service and government oversight.
The Navy has oversite on approximately 40,000 PPV housing units that are managed by the following PPV partners throughout the United States; Balfour Beatty, Clark, Hunt, Landmark, Lincoln and Patrician.
The upcoming TSS survey applies to all Sailors and families currently residing in PPV housing, and those residents will be receiving an email from CEL & Associates with instructions on how to provide their responses no later than Nov. 1, 2021.
If you are a resident of PPV housing and do not receive a notification email, please contact your local Housing Service Center.
“The TSS is an integral part of the Navy’s efforts to measure, understand and respond to the needs and concerns of PPV housing residents,” said Gregory Wright, CNIC Housing Director. “Thank you in advance to all those who provide feedback this year. Every tenant has a voice and we want to hear from as many voices as we can so as to provide the best possible program for our Sailors and families.”
Residents with questions about the upcoming TSS should contact their local Housing Service Center for assistance.
To learn more about Navy Housing, visit the nearest Housing Service Center or go to www.cnic.navy.mil/housing.
From Commander, Navy Installations Command Public Affairs